MNSTR TERMS

This page states the terms and conditions under which you use the www.mnstrgallery.com website. Use of the MNSTR Gallery website constitutes full agreement with these Terms & Conditions that are stated below:​

1. PAYMENT FOR GOODS & DELIVERY CHARGES

 

MNSTR Gallery can only supply goods that are ordered online via the website, email, or in person at our MNSTR Creative Studio + Gallery space. All payments, including shipping costs, must be paid by credit, debit card, paypal, interac or cash if ordered in person. MNSTR Gallery will not accept any other form of payment. All transactions are completed on a secure server and MNSTR Gallery will process all card transactions in store.

MNSTR Gallery is not responsible for parcels damaged during shipping.

MNSTR Gallery is not responsible for international duties or taxes. All international duties and taxes in relationship to your order are the responsibility of the purchaser.

 

2. DELIVERY TIMES**

 

Orders are collated at 9am Monday to Thursday. All orders received after 9am will not be dispatched until the next shipping day. All Canadian parcels are shipped via the 1st Class Recorded ‘Signed For’ service.** (Note: Find out rates from post office for poster tubes, flat packing, etc.)

 

3. PRICES

 

Prices are as stated on the website and are subject to change at any time without notice.

 

4. MNSTR GALLERY WARRANTIES

 

Nelly Duff is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.** (NOTE: Research the Sale & supply of Goods Act 1994 and see if something is more appropriate for Canada sales)

 

5. LIMITED LIABILITY**

 

Except in relation to liability for death or personal injury MNSTR Gallery’s liability for negligence shall be limited to the total value of the transaction. MNSTR Gallery shall not be liable for any indirect, consequential, or special losses even if MNSTR Gallery has previously been advised of the likelihood of such losses.

 

6. AVAILABILITY OF THE WEBSITE & GOODS

 

MNSTR Gallery will use all reasonable endeavours to ensure that the website does not have any problems and that the goods displayed are available. However we cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the case of an ordered item becoming out of stock, items will be allocated on a time-ordered basis and a full refund offered to all excess orders.

 

7. TYPOGRAPHICAL ERRORS

In the event that a MNSTR Gallery item is mistakenly listed at an incorrect price, MNSTR Gallery reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. MNSTR Gallery reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MNSTR Gallery shall issue a refund in the amount of the incorrect price.

 

8. INTELLECTUAL PROPERTY RIGHTS

 

The rights in the designs and content of this website are owned by MNSTR Gallery. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.

 

9. RETURNS & EXCHANGE

 

All products sold at www.mnstrgallery.com and at our MNSTR Creative Studio + Gallery are verified by us as the genuine article.

MNSTR Gallery is confident you will be satisfied with your purchase however if not, please return the piece within 14 days of receipt. As long as the piece is returned mint within their original packaging alongside original proof of purchase, MNSTR Gallery is happy to exchange items purchased in-store for store credit.

Shipped artworks can be returned to us via post and refunded minus the shipping and packaging cost. Nelly Duff cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do have to return any item,it’s highly advisable that you use a trackable system such as a parcel delivery or courier service.

All orders found to be faulty or not as described will be refunded in full.

All refunds will be processed in CAD$. We cannot be held accountable to changes in exchange rates.

If you have any problems with your order or wish to cancel/exchange an artworks please contact us to arrange a refund, replacement or exchange. These terms and conditions do not affect your statutory rights as a consumer.

 

10. PRIVACY & COOKIES POLICY**

 

MNSTR Gallery acknowledges that it is bound by the Data Protection Act 1998 and that it will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and certainly will not sell it to others. For more information about our Privacy and Cookies Policies, please see Privacy & Cookies. (NOTE: Research Data Protection Act 1998)

 

11. RIGHT TO ALTER TERMS & CONDITIONS

 

The MNSTR Gallery website is constantly changing and these terms and conditions may be updated from time to time. MNSTR Gallery reserves the right to change the terms and conditions without notice.

 

12. THIRD PARTY LINKS

 

In an attempt to provide increased value to our visitors, MNSTR Gallery may link to sites operated by third parties. However, even if the third party is affiliated with MNSTR Gallery, MNSTR Gallery has no control over these linked sites, all of which have separate privacy and data collection practices, independent of MNSTR Gallery. These linked sites are only for your convenience and therefore you access them at your own risk.

 

13. SHIPPING OFFER EXEMPTIONS**

Artworks that are not safe to be rolled into our MNSTR Gallery shipping tubes and require special flat-packing are not eligible in our regular shipping offers. These pieces require additional shipping crate and courier costs as indicated. Please contact the gallery directly to gain a quote.

 

14. VARIATIONS IN ARTWORK SIZES

 

All artwork dimensions listed on the website are intended to be as accurate as possible. However, sizes can vary from print to print. Please do not purchase pre-made frames in advance of receiving an artwork.  we cannot be held accountable for any costs incurred.

 

15. UNCOLLECTED ARTWORKS

MNSTR Gallery will happily hold your unframed and framed artworks for up to 3 weeks. Please collect your artwork within this time period. If you do not collect your product within this time period, then the artwork will be put back in stock, and you will be refunded for your artwork. If you would like us to hold them for longer you must advise us, quoting your order number. The additional length of time for which we will hold your goods is solely at our discretion. If you would like us to hold your larger items for longer than 5 business days after we have advised you that they are available for collection, we may do so upon payment of a non-refundable storage fee. This storage fee is usually CAD$20 per item per week. You must advise us as soon as we notify you that your goods are available if you want to arrange a longer storage period. Once the standard, or pre-arranged longer storage period has elapsed we will refund the original cost of your order, excluding any longer term storage payment, and return the goods to stock for re-sale.

16. RESERVED ARTWORKS

A deposit payment will reserve an artwork for you for 28 days. You will only be able to collect your artwork if you have paid in full. If you do not pay the remaining balance and collect your product within this time period, then the artwork will be put back in stock, and you will be refunded. If you would like us to hold them for longer you must advise us, quoting your order number. The additional length of time for which we will hold your goods is solely at our discretion. If you would like us to hold your larger items for longer than 5 business days after we have advised you that they are available for collection, we may do so upon payment of a non-refundable storage fee. This storage fee is usually CAD$20 per item per week. You must advise us as soon as we notify you that your goods are available if you want to arrange a longer storage period. Once the standard, or pre-arranged longer storage period has elapsed we will refund the original cost of your order, excluding any longer term storage payment, and return the goods to stock for re-sale.


Thank you for your attention and if you have any further questions please contact us.   - MNSTRS

MNSTR CREATIVE STUDIO + GALLERY © 2018

MNSTR TERMS & CONDITIONS

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INFO@MNSTRGALLERY.COM

1818 LORNE STREET, VANCOUVER BC V5T 1C9